Returns Policy

If for any reason you are unhappy with goods you have purchased from Anna Lou's, you may return them within 14 days from the date of receipt of goods. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If the order consists of multiple goods, the 14 days for each item runs from when you receive each part of the order. 

The right to cancel does not apply to the supply of goods that are made to the customer’s specifications or are clearly personalised. 

If you wish to return your item, it is your responsibility to return the goods to us at your cost, you must also return the item by a trackable method. The item must have a tracking number and must be signed for. Please note that you are responsible for the goods until they are safely in our possession.

All items returned, whether for a refund or exchange, must have all tags, labels and hygiene stickers intact. They mustbe returned in the original packaging, undamaged & in new condition. Should labels, tags, hygiene stickers or original, undamaged packaging be missing we reserve the right to refuse a refund.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is a result of unnecessary handling by you beyond what is reasonable when inspecting items. We will make the reimbursement without due delay, and not later than 14 days after the day we receive the goods back from you. We will make the reimbursement using the same means of payment as you used for the initial transaction.



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